Shipping policy
Nevrano is operated by Speciava LLC. This Shipping Policy explains how we process, ship, and deliver orders placed through Nevrano.com.
By placing an order on our website, you agree to the terms of this Shipping Policy.
1. Delivery Area
Nevrano currently ships to the United States and other supported destinations that may be available at checkout.
Shipping availability may vary depending on the destination, carrier service coverage, local regulations, and logistics conditions.
If your shipping address is not accepted at checkout, we are unable to ship to that address at this time.
If we are unable to complete delivery after your order has been placed, we will contact you using the contact information provided with your order and offer a reasonable solution, which may include order cancellation and refund where applicable.
Orders may be fulfilled by our logistics partners, fulfillment centers, or warehouses. The business address listed in this policy is our company address and may not be the shipping origin of your order.
2. Order Processing Time
Orders are usually processed within 1 to 2 business days after payment confirmation.
Business days are Monday through Friday, excluding weekends and public holidays.
Orders placed on weekends or public holidays will usually be processed on the next business day.
During peak seasons, promotional periods, holidays, or periods of high order volume, processing may take longer than usual.
3. Shipping Options and Estimated Delivery Time
Shipping options, shipping costs, and estimated delivery times will be shown at checkout before you submit your order.
For orders shipped to the United States:
| Shipping Method | Shipping Cost | Estimated Delivery Time |
|---|---|---|
| Standard Shipping | Free | 4 to 7 business days, including order processing time |
| Expedited Shipping | $6.95 | 2 to 5 business days, including order processing time |
For other supported destinations:
Standard Shipping may be available where applicable. Estimated delivery time may vary depending on destination, carrier availability, customs procedures, and local delivery conditions.
The available shipping options, shipping costs, and estimated delivery time will be displayed at checkout before you submit your order.
Please note that all shipping and delivery timeframes are estimates only and are not guaranteed. Delivery may be affected by customs procedures, carrier delays, weather conditions, holidays, incorrect shipping information, local delivery limitations, peak season volume, or other factors beyond our reasonable control.
4. Shipping Cost
For orders shipped to the United States:
- Standard Shipping: Free
- Expedited Shipping: $6.95
For other supported destinations, available shipping options and any applicable shipping costs will be displayed at checkout before you submit your order.
If any tax, duty, shipping charge, or other fee applies to an order, it will be displayed at checkout where applicable before you submit your order.
5. Taxes, Duties, and Import Fees
For international orders, your order may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country or region.
Unless otherwise clearly stated at checkout, these charges are the responsibility of the customer.
Nevrano is not responsible for delays caused by customs clearance, local import procedures, or unpaid duties or taxes.
Refusal to pay applicable customs duties, taxes, or import fees may result in delayed delivery, return, abandonment, or disposal of the package by the carrier or customs authority. In such cases, refunds may be limited or unavailable depending on the circumstances.
6. Order Tracking
Once your order has shipped, we will send a shipping confirmation email with tracking information, if tracking is available for your order.
Tracking information may take 1 to 3 business days to become active after the package is shipped.
If your tracking information does not update immediately, please allow additional time for the carrier to scan and update the package status. Because apparently even tracking systems need time to emotionally prepare themselves.
7. Split Shipments
Your order may be shipped in multiple packages depending on product availability, warehouse location, carrier requirements, or fulfillment arrangements.
If your order is shipped separately, you may receive more than one tracking number.
You will not be charged additional shipping fees for split shipments unless otherwise clearly stated at checkout.
8. Order Modifications and Address Changes
Please review your shipping address carefully before submitting your order.
If you need to modify your order or shipping address, please contact us as soon as possible at:
We will do our best to assist with changes or cancellation requests made within 24 hours after the order is placed, as long as the order has not been processed, packed, fulfilled, or shipped.
However, once an order has been processed, packed, or shipped, we may not be able to modify the order or shipping address.
Nevrano is not responsible for delivery issues caused by incorrect, incomplete, or outdated shipping information provided by the customer.
9. Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If a package cannot be delivered due to an incorrect or incomplete address, failed delivery attempt, refusal of delivery, or inability to contact the recipient, the package may be returned to sender, delayed, or disposed of by the carrier.
If the package is returned to us, we may offer reshipment where possible. Additional shipping fees may apply.
If the package cannot be recovered or is not returned to us, we may be unable to issue a refund or replacement.
10. Delivery Delays
While we make reasonable efforts to ensure timely delivery, delivery delays may occur due to factors outside our control, including but not limited to:
- Carrier delays
- Weather conditions
- Customs clearance
- Public holidays
- Peak season shipping volume
- Incorrect or incomplete shipping information
- Local delivery restrictions
- Security inspections
- Natural disasters or emergencies
- Other events beyond our reasonable control
Nevrano is not responsible for delays caused by shipping carriers, customs authorities, or other third-party logistics providers.
11. Lost Packages and Delivery Issues
If your tracking information shows that your package was delivered but you have not received it, please first check the delivery location, mailbox, front desk, reception area, neighbors, or local carrier office.
If you still cannot locate the package, please contact us at:
Please include your order number and tracking number when contacting us.
We will help review the issue and may assist with contacting the carrier where appropriate.
However, Nevrano is not responsible for packages that are marked as delivered by the carrier to the shipping address provided at checkout.
12. Damaged Packages
If your package arrives damaged, please contact us within 7 days of delivery at:
Please include:
- Your order number
- Photos of the damaged package
- Photos of the damaged product
- A brief description of the issue
We may request additional information to help evaluate the issue.
Depending on the situation, we may offer a replacement, refund, or other reasonable solution in accordance with our return and refund policy.
Please keep the original packaging and damaged item until the issue is resolved.
13. Failed Delivery or Refused Package
If a package is refused, unclaimed, or cannot be delivered due to customer-related reasons, the customer may be responsible for any return shipping fees, reshipping fees, customs charges, or other costs incurred.
Refunds for refused or failed delivery orders may be reduced by any non-refundable shipping costs, handling fees, carrier charges, duties, taxes, or other costs incurred by Nevrano.
14. Order Cancellation
If you wish to cancel your order, please contact us as soon as possible at:
We will do our best to accommodate cancellation requests made before the order has been processed or shipped.
Once an order has been processed, packed, or shipped, it may no longer be eligible for cancellation.
If your order has already shipped, you may need to follow our return process after receiving the package.
15. Shipping Restrictions
Some products may be subject to shipping restrictions based on destination, carrier rules, product type, local regulations, or fulfillment limitations.
If we are unable to ship your order due to a restriction, we will contact you and provide a reasonable solution, which may include cancellation and refund where applicable.
16. Contact Information
If you have any questions about this Shipping Policy or need help with your order, please contact us:
Nevrano / Speciava LLC
Email: support@nevrano.com
Phone: +1 (281) 236-7068
Business Address: 30 N Gould St Ste N, Sheridan, WY 82801, United States
Customer Support Hours: Monday to Friday, 9:00 AM to 6:00 PM PT