Privacy policy
Last updated: May 19, 2026
This Privacy Policy describes how Nevrano.com and Nevrano collect, use, disclose, and protect personal information when you visit our website, browse our products, place an order, contact us, request support, subscribe to marketing communications, or otherwise use our services.
Nevrano is operated by Speciava LLC, a company registered in Wyoming, United States.
Throughout this Privacy Policy, “Nevrano,” “we,” “us,” and “our” refer to Nevrano and Speciava LLC. “You” and “your” refer to website visitors, customers, purchasers, and users of our services.
By using our website or purchasing products from us, you acknowledge that your personal information may be collected, used, and disclosed as described in this Privacy Policy.
1. Information We Collect
We collect personal information that you provide directly to us, information collected automatically when you use our website, and information we receive from service providers that help us operate our business.
A. Information You Provide to Us
We may collect the following information when you place an order, create an account, contact us, request support, subscribe to marketing communications, submit a review, or otherwise interact with our website:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Account information, where applicable
- Order details
- Product preferences
- Customer support messages
- Return, exchange, refund, warranty, or product inquiry information
- Photos, videos, or other materials you send to us for product support or after-sales service
- Reviews, comments, feedback, or other content you submit to us
B. Order and Transaction Information
When you place an order, we collect information necessary to process and fulfill your purchase, including:
- Contact information
- Shipping information
- Billing information
- Products ordered
- Order number
- Transaction status
- Payment confirmation details
- Delivery and tracking information
- Return, refund, or exchange status, where applicable
Payment card information is processed by third-party payment providers. Nevrano does not store full credit card numbers or CVV codes on its own servers.
Depending on the payment method used, we may receive limited payment-related information such as payment status, billing details, transaction identifiers, or the last four digits of a payment card where applicable.
C. Device, Website, and Usage Information
When you visit our website, we may automatically collect information about your device and how you interact with the website, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Time zone
- Pages viewed
- Products viewed
- Referring URLs
- Search terms
- Date and time of visits
- Cookie identifiers
- Cart activity
- Checkout activity
- Clicks, scrolling, and other interaction data
- Advertising or marketing interaction data, where applicable
We collect this information through cookies, log files, pixels, tags, web beacons, and similar technologies.
D. Product Support Information
If you contact us for product support, troubleshooting, returns, exchanges, refunds, warranty requests, or damaged, defective, incorrect, or missing-item issues, we may collect information such as:
- Your order number
- Product model or cartridge type
- Description of the issue
- Photos or videos showing the product, print result, packaging, shipping label, damage, defect, or missing parts
- Communication history with our support team
- Return or replacement details
This information helps us verify the issue and provide an appropriate solution.
2. How We Use Your Information
We use personal information for the following purposes:
- To process, confirm, and fulfill orders
- To arrange shipping and delivery
- To provide tracking updates
- To process payments and prevent payment fraud
- To provide order confirmations, invoices, and receipts
- To respond to customer service inquiries
- To process returns, exchanges, refunds, warranty requests, and after-sales support
- To verify product issues, damaged items, incorrect items, or missing parts
- To provide troubleshooting assistance
- To improve our website, products, services, and customer experience
- To personalize website content, product recommendations, or marketing where permitted
- To send marketing emails, promotions, product updates, or special offers where permitted by law
- To measure advertising performance and understand customer interests
- To detect, prevent, and respond to fraud, abuse, security incidents, unauthorized activity, or policy violations
- To comply with legal, tax, accounting, customs, regulatory, and business recordkeeping obligations
- To enforce our Terms of Service, Shipping Policy, Return, Exchange, and Refund Policy, and other posted policies
3. How We Share Personal Information
We may share personal information with trusted service providers, business partners, and third parties who help us operate our website, process orders, provide customer support, and run our business.
These may include:
- E-commerce platform providers, including Shopify
- Payment processors
- Shipping carriers and logistics providers
- Fulfillment partners and warehouses
- Fraud prevention and risk screening providers
- Customer support tools
- Email and marketing service providers
- Analytics providers
- Advertising and retargeting partners
- Review platforms
- IT, hosting, security, and technical service providers
- Professional advisors, such as accountants, legal advisors, compliance consultants, or auditors where necessary
We share personal information only as reasonably necessary for these purposes.
We may also disclose personal information when required or permitted by law, including to:
- Comply with applicable laws, regulations, legal processes, subpoenas, court orders, customs requirements, or government requests
- Protect our rights, property, business, customers, service providers, or others
- Prevent fraud, abuse, security incidents, or unauthorized activity
- Enforce our policies and agreements
- Respond to disputes, claims, or investigations
If Nevrano or Speciava LLC is involved in a merger, acquisition, sale of assets, restructuring, financing, or similar business transaction, personal information may be transferred as part of that transaction, where permitted by law.
4. Shopify and Third-Party Service Providers
Our online store is powered by Shopify.
Shopify may collect and process personal information when you visit our website, place an order, complete checkout, make a payment, or interact with Shopify-powered features.
Shopify processes personal information according to its own privacy practices. You may review the Shopify Consumer Privacy Policy to understand how Shopify collects and uses customer personal information.
We may also use third-party apps, tools, payment providers, analytics services, advertising platforms, shipping services, and customer support tools. These third parties may process personal information according to their own privacy policies and service terms.
We are not responsible for the privacy practices of third-party websites, platforms, or services that we do not control.
5. Payment Security
We take payment security seriously.
All payment transactions are processed through third-party payment providers that are responsible for handling payment card data securely.
Nevrano does not store full credit card numbers or CVV codes on its own servers.
Our website uses Secure Sockets Layer / Transport Layer Security technology, commonly known as SSL or TLS, to help protect information transmitted through the website.
However, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security, but we use reasonable administrative, technical, and organizational measures designed to protect personal information.
6. Cookies and Similar Technologies
Cookies are small files downloaded to your computer, phone, tablet, or other device when you visit a website.
We use cookies and similar technologies to:
- Keep the website functioning properly
- Remember your preferences
- Keep items in your cart
- Support checkout and payment processing
- Analyze website traffic and performance
- Understand how visitors use the website
- Improve products, content, and user experience
- Support fraud prevention and security
- Support advertising, retargeting, and marketing measurement where applicable
Types of cookies we may use include:
Essential Cookies
These cookies are necessary for the website to function, including cart, checkout, payment, account, security, and order processing features.
Performance and Analytics Cookies
These cookies help us understand how visitors use the website, which pages are viewed, and how the website performs.
Functional Cookies
These cookies help remember preferences and improve your browsing experience.
Advertising Cookies
These cookies may help deliver, personalize, retarget, or measure ads that may be relevant to you.
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality, including cart and checkout features. Because apparently even cookies need a bureaucracy now.
Where required by law, we may provide additional cookie consent tools or privacy preference options.
7. Marketing Communications
If you subscribe to our marketing emails, provide your email for promotional purposes, or otherwise provide consent where required, we may send you:
- Promotional emails
- Product updates
- Special offers
- New product announcements
- Educational content
- Abandoned cart reminders, where permitted
- Customer surveys or feedback requests
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us at:
Even if you unsubscribe from marketing communications, we may still send you non-marketing messages related to:
- Orders
- Payments
- Shipping
- Delivery
- Returns
- Refunds
- Exchanges
- Warranty requests
- Customer support inquiries
- Account or security notices
- Legal or policy updates
8. Analytics, Advertising, and Targeted Advertising
We may use analytics and advertising tools to understand how visitors use the website, measure the effectiveness of advertising, improve our marketing, and show more relevant ads.
These tools may use cookies, pixels, tags, web beacons, or similar technologies to collect information about your interactions with our website and other websites.
We may work with advertising or analytics partners such as search engines, social media platforms, advertising networks, and measurement providers.
Depending on your location, some analytics, advertising, retargeting, or data-sharing activities may be considered “targeted advertising,” “sharing,” or “sale” under certain privacy laws.
Nevrano does not sell personal information for money. However, certain advertising or analytics activities may be considered sharing or sale under some privacy laws.
Depending on your location, you may have the right to opt out of certain targeted advertising or data-sharing practices.
You may exercise available privacy choices by:
- Adjusting your browser settings
- Adjusting your device settings
- Using available cookie or privacy preference tools on our website, where provided
- Contacting us at support@nevrano.com
9. Do Not Track and Browser Privacy Signals
Some browsers provide a “Do Not Track” signal.
Because there is no consistent industry standard for responding to Do Not Track signals, we do not currently change our data collection and use practices when we detect such a signal from your browser.
Where required by applicable law and where technically supported, we may recognize certain legally required browser-based privacy signals or provide alternative privacy choice mechanisms.
10. Data Retention
We retain personal information for as long as reasonably necessary to provide our services, fulfill orders, process payments, arrange shipping, provide customer support, handle returns and warranty claims, comply with legal obligations, resolve disputes, prevent fraud, enforce agreements, and maintain business records.
Order records may be retained for legal, accounting, tax, customs, fraud prevention, customer service, and business recordkeeping purposes.
Support records, product issue photos, videos, return information, and warranty-related materials may be retained for as long as reasonably necessary to review, resolve, document, and prevent recurring issues.
If you request deletion of your personal information, we will review and respond to the request in accordance with applicable law. We may retain certain information where permitted or required by law, such as records needed for tax, accounting, fraud prevention, dispute resolution, or legal compliance.
11. International Visitors and Data Transfers
Nevrano serves customers in the United States and other international destinations.
If you access our website or purchase from us outside the United States, please note that your personal information may be processed, transferred, and stored in the United States or other countries where our service providers, fulfillment partners, or business partners operate.
These countries may have data protection laws that differ from the laws of your country or region.
By using our website or purchasing from us, you acknowledge that your personal information may be transferred to and processed in countries outside your country of residence, where permitted by applicable law.
12. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information.
These rights may include the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate personal information
- Request deletion of personal information
- Request a copy of your personal information
- Request restriction of certain processing activities
- Object to certain processing activities
- Opt out of certain marketing communications
- Opt out of certain targeted advertising or data-sharing practices where applicable
- Withdraw consent where processing is based on consent
To exercise privacy rights, please contact us at:
We may need to verify your identity before processing your request.
We will respond to valid privacy requests in accordance with applicable law.
We will not discriminate against you for exercising privacy rights, where prohibited by law.
13. California Privacy Notice
If you are a California resident, you may have additional rights under California privacy laws, subject to legal limitations and business applicability requirements.
These rights may include:
- The right to know what personal information we collect, use, disclose, share, or sell
- The right to request access to personal information
- The right to request correction of inaccurate personal information
- The right to request deletion of personal information
- The right to opt out of certain sharing or sale of personal information
- The right to limit the use or disclosure of sensitive personal information, where applicable
- The right not to be discriminated against for exercising privacy rights
Nevrano does not sell personal information for money.
However, certain advertising, analytics, or retargeting activities may be considered “sharing” or “sale” under some privacy laws.
California residents may submit a privacy request by contacting:
If we provide a “Your Privacy Choices” or similar privacy preference link on our website, you may also use that tool to exercise applicable opt-out rights.
Categories of Personal Information We May Collect
Depending on your interaction with us, we may collect the following categories of personal information:
- Identifiers, such as name, email address, phone number, billing address, shipping address, IP address, or account identifiers
- Commercial information, such as products purchased, order history, transaction information, return history, and customer support history
- Internet or electronic network activity, such as browsing activity, product views, cart activity, checkout activity, cookies, and interaction data
- Geolocation-related information, such as approximate location derived from IP address
- Audio, visual, or similar information, such as photos or videos you submit for customer support or product issue verification
- Inferences, such as product interests, preferences, or marketing segments
- Payment-related information processed by third-party payment providers
We collect, use, and disclose these categories for the purposes described in this Privacy Policy.
14. European Economic Area, United Kingdom, and Similar Regions
If you are located in the European Economic Area, United Kingdom, Switzerland, or another region with similar privacy laws, you may have additional rights regarding your personal information, subject to applicable legal requirements.
These rights may include:
- Access
- Correction
- Deletion
- Portability
- Restriction of processing
- Objection to processing
- Withdrawal of consent
- Complaint to a data protection authority
Where applicable, we process personal information based on one or more legal bases, including:
- Performance of a contract, such as processing and fulfilling your order
- Consent, such as certain marketing or cookie activities where required
- Legitimate interests, such as fraud prevention, customer support, website improvement, business operations, and security
- Legal obligations, such as tax, accounting, customs, regulatory, or compliance requirements
To exercise applicable privacy rights, contact us at:
15. Children’s Privacy
Our website and products are not intended for children under the age of 13.
We do not knowingly collect personal information from children under 13.
If you believe that a child has provided personal information to us, please contact us at:
We will take appropriate steps to review and delete the information where required by law.
16. User-Submitted Content
If you submit reviews, comments, photos, videos, feedback, testimonials, questions, or other content to us, we may collect and use that content for purposes such as:
- Customer support
- Product troubleshooting
- Product improvement
- Review display
- Marketing and promotional use, where permitted
- Fraud prevention
- Policy enforcement
Please do not submit confidential, sensitive, or unnecessary personal information in reviews, comments, photos, or videos.
If you submit photos or videos for support purposes, make sure they show only the relevant product, packaging, print result, damage, defect, or issue whenever possible.
17. Third-Party Links
Our website may contain links to third-party websites, apps, services, payment options, social media pages, or external resources.
We are not responsible for the privacy practices, security, content, or policies of third-party websites or services.
We recommend reviewing the privacy policies of any third-party services you use. A shocking burden, yes, but apparently the internet was designed by committees and regret.
18. Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, disclosure, misuse, loss, alteration, or destruction.
These measures may include:
- SSL/TLS encryption
- Secure payment processing
- Access controls
- Fraud screening
- Service provider safeguards
- Account and system security measures
- Internal data handling controls
However, no online service, website, system, or method of electronic storage can be guaranteed to be completely secure.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, legal requirements, website features, service providers, products, or business operations.
When we update this Privacy Policy, we will revise the “Last Updated” date at the top of this page.
Your continued use of the website after any update means you acknowledge the updated Privacy Policy.
We encourage you to review this Privacy Policy periodically.
20. Contact Us
For questions about this Privacy Policy, privacy requests, complaints, or concerns about how we handle personal information, please contact us:
Nevrano / Speciava LLC
Email: support@nevrano.com
Phone: +1 (281) 236-7068
Customer Support Hours: Monday to Friday, 9:00 AM to 6:00 PM PT
Registered Business Address:
Speciava LLC
30 N Gould St Ste N
Sheridan, WY 82801
United States