Privacy policy
Privacy Policy
Last updated: May 19, 2026
This Privacy Policy describes how Nevrano.com (the "Site", "Nevrano", "we", "us", or "our") collects, uses, shares, and protects personal information when you visit our Site, place an order, contact us, or otherwise use our services.
Nevrano is operated by Speciava LLC, a company registered in Wyoming, United States.
By using the Site, you agree to the collection and use of information as described in this Privacy Policy.
1. Information We Collect
We collect personal information that you provide directly to us, information collected automatically when you use the Site, and information we receive from service providers that help us operate our business.
A. Information You Provide to Us
We may collect the following information when you place an order, create an account, contact us, request support, subscribe to marketing communications, or otherwise interact with the Site:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Order details
- Customer support messages
- Return, refund, warranty, or product inquiry information
- Photos, videos, or other materials you send to us for after-sales support
B. Order and Transaction Information
When you place an order, we collect information necessary to process and fulfill your purchase, including your contact information, shipping information, billing information, order items, transaction status, and payment confirmation details.
Payment card information is processed by third-party payment providers. Nevrano does not store full credit card numbers or CVV codes on its own servers.
Depending on the payment method used, we may receive limited payment-related information such as payment status, billing details, transaction identifiers, or the last four digits of a payment card where applicable.
C. Device and Usage Information
When you visit the Site, we may automatically collect information about your device and how you interact with the Site, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Time zone
- Pages viewed
- Products viewed
- Referring URLs
- Search terms
- Date and time of visits
- Cookie identifiers
- Interaction data, such as clicks, cart activity, and checkout activity
We collect this information through cookies, log files, pixels, tags, web beacons, and similar technologies.
2. How We Use Your Information
We use personal information for the following purposes:
- To process, confirm, and fulfill orders
- To arrange shipping and delivery
- To process payments and prevent payment fraud
- To provide order updates, invoices, and customer support
- To process returns, refunds, exchanges, warranty claims, and after-sales service requests
- To verify product issues, damaged items, incorrect items, or missing parts
- To improve the Site, products, services, and customer experience
- To detect, prevent, and respond to fraud, abuse, security incidents, or unauthorized activity
- To comply with legal, tax, accounting, and regulatory obligations
- To send marketing emails, promotions, or product updates where permitted by law
- To personalize advertising, measure advertising performance, and understand customer interests where applicable
3. Sharing Personal Information
We may share personal information with trusted service providers and business partners who help us operate the Site and provide our services.
These may include:
- E-commerce platform providers, such as Shopify
- Payment processors
- Shipping and logistics providers
- Fraud prevention and risk screening providers
- Customer support tools
- Email and marketing service providers
- Analytics and advertising partners
- IT, hosting, security, and technical service providers
- Professional advisors, such as accountants, legal advisors, or compliance consultants where necessary
We use Shopify to power our online store. Shopify may process personal information as described in its own privacy policy.
We may also share personal information when required to comply with applicable laws, regulations, legal processes, subpoenas, court orders, government requests, or to protect our rights, property, users, business, or others.
4. Payment Security
We take payment security seriously.
All payment transactions are processed through third-party payment providers that are responsible for handling payment card data securely.
Nevrano does not store full credit card numbers or CVV codes on its own servers.
The Site uses Secure Sockets Layer / Transport Layer Security technology, commonly known as SSL or TLS, to help protect information transmitted through the Site.
However, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security, but we use reasonable measures designed to protect personal information.
5. Cookies and Similar Technologies
Cookies are small files downloaded to your computer or device when you visit a website.
We use cookies and similar technologies to:
- Keep the Site functioning properly
- Remember your preferences
- Keep items in your cart
- Support checkout and payment processing
- Analyze Site traffic and performance
- Understand how visitors use the Site
- Improve products, content, and user experience
- Support advertising, retargeting, and marketing measurement where applicable
Types of cookies we may use include:
- Essential cookies: required for the Site to function, including cart and checkout features
- Performance and analytics cookies: help us understand Site usage and improve performance
- Functional cookies: remember preferences and improve your browsing experience
- Advertising cookies: help deliver and measure ads that may be relevant to you
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect Site functionality, including cart and checkout features.
6. Marketing Communications
If you subscribe to our marketing emails or otherwise provide consent where required, we may send you promotional emails, product updates, special offers, or other marketing communications.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us at support@nevrano.com.
Even if you unsubscribe from marketing communications, we may still send you non-marketing messages related to your orders, transactions, account, returns, refunds, warranty requests, or customer support inquiries.
7. Behavioral Advertising
We may use analytics and advertising tools to understand how visitors use the Site, measure the effectiveness of advertising, and show more relevant ads.
These tools may use cookies, pixels, tags, or similar technologies to collect information about your interactions with the Site and other websites.
Depending on your location, you may have the right to opt out of certain targeted advertising or data sharing practices. You may also adjust your browser settings, device settings, or advertising preferences through the relevant third-party platforms.
8. Do Not Track
Some browsers provide a "Do Not Track" signal.
Because there is no consistent industry standard for responding to Do Not Track signals, we do not currently change our data collection and use practices when we detect such a signal from your browser.
9. Data Retention
We retain personal information for as long as necessary to provide our services, fulfill orders, process returns and warranty claims, comply with legal and tax obligations, resolve disputes, prevent fraud, enforce agreements, and maintain business records.
Order records may be retained for legal, accounting, tax, fraud prevention, and customer service purposes unless deletion is required by applicable law.
If you request deletion of your personal information, we will review and respond to the request in accordance with applicable law. We may need to retain certain information where permitted or required by law.
10. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information.
These rights may include the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate personal information
- Request deletion of personal information
- Request a copy of your personal information
- Opt out of certain marketing communications
- Opt out of certain targeted advertising or data sharing practices where applicable
- Withdraw consent where processing is based on consent
To exercise privacy rights, please contact us at support@nevrano.com.
We may need to verify your identity before processing your request. We will respond to valid privacy requests in accordance with applicable law.
11. California Privacy Notice
If you are a California resident, you may have additional rights under California privacy laws, subject to legal limitations and business applicability requirements.
These may include the right to know what personal information is collected, used, shared, or disclosed; the right to request deletion; the right to correct inaccurate personal information; and the right to opt out of certain sharing or sale of personal information where applicable.
Nevrano does not sell personal information for money. However, certain advertising or analytics activities may be considered "sharing" or "sale" under some privacy laws.
California residents may contact us at support@nevrano.com to submit a privacy request.
12. Children’s Privacy
The Site is not intended for children under the age of 13.
We do not knowingly collect personal information from children under 13. If you believe that a child has provided personal information to us, please contact us at support@nevrano.com so we can take appropriate action.
13. International Visitors
Nevrano primarily serves customers in the United States.
If you access the Site from outside the United States, please note that your information may be processed and stored in the United States or other countries where our service providers operate.
By using the Site, you understand that your information may be transferred to and processed in countries that may have different data protection laws than your country of residence.
14. Third-Party Links
The Site may contain links to third-party websites, apps, services, or payment options.
We are not responsible for the privacy practices, security, or content of third-party websites or services. We recommend reviewing the privacy policies of any third-party services you use.
15. Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, disclosure, misuse, loss, alteration, or destruction.
These measures may include SSL/TLS encryption, secure payment processing, access controls, fraud screening, and service provider safeguards.
However, no online service can be guaranteed to be completely secure.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, legal requirements, or business operations.
When we update this Privacy Policy, we will revise the "Last updated" date at the top of this page.
Your continued use of the Site after any update means you acknowledge the updated Privacy Policy.
17. Contact Us
For questions about this Privacy Policy, privacy requests, complaints, or concerns about how we handle personal information, please contact us:
Email:
support@nevrano.com
Phone:
+1 (281) 236-7068
Customer Support Hours:
Monday–Friday, 9:00 AM–6:00 PM Pacific Time (PT)
Nevrano is operated by Speciava LLC.
Registered Business Address:
Speciava LLC
30 N Gould St Ste N
Sheridan, WY 82801
United States