FAQs

QUICK ANSWERS ABOUT PRINT HEIGHT, MATERIALS, SHIPPING, RETURNS, AND SUPPORT.

Which print height should I choose?

Choose 0.5″ / 12.7mm for compact dates, batch codes, small QR codes and smaller print areas. Choose 1″ / 25.4mm for larger text, multi-line content and marks that need greater visibility.

The 0.5″ and 1″ printers and cartridges must match by size and are not interchangeable.

What materials can the printer print on?

The printer can be used on common materials such as carton, paper, selected wood, plastic, metal and glass when paired with the appropriate ink cartridge.

Results vary by material type, coating, cleanliness and operating conditions. Always test the exact surface before regular production use.

How long does shipping take?

Orders are usually processed within 1–2 business days. Estimated U.S. delivery is 3–5 business days after shipment.

Tracking information is provided when available.

What is your return policy?

We accept eligible returns and exchanges within 30 calendar days of delivery.

Items must be returned in their original or resalable condition with original packaging, accessories, manuals, and included materials.

For returns due to change of mind or customer ordering error, the customer is responsible for return shipping costs.

For verified damaged, defective, incorrect, or missing items, Nevrano will offer a replacement, exchange, refund, or another reasonable solution.

Refunds are issued to the original payment method after the returned item is received and inspected.

How can I contact customer support?

Contact us at support@nevrano.com for help with product selection, cartridge compatibility, materials, printer setup, orders or returns.

Including your order number, selected print height and material type will help us assist you more efficiently.