FAQs
Quick answers about fitment, shipping, returns and support.
How do I know which product fits my vehicle?
Not all Nevrano products are universal. Check the vehicle model, version, dimensions and compatibility information shown on the product page before ordering.
What do Nevrano sun protection and privacy products help with?
Our products are designed to help reduce direct solar exposure, add privacy to covered areas and create a more comfortable parked vehicle environment. Results may vary depending on the product, vehicle, coverage and conditions.
Is installation difficult?
Installation varies by product and vehicle, but most products are designed for straightforward everyday setup. Follow the installation instructions provided on the individual product page.
When will my order ship and arrive?
Orders are usually processed within 1–2 business days after payment confirmation.
Standard Shipping:
• Orders of US$149 or more, or the equivalent amount in the checkout currency, receive free standard shipping.
• Orders below US$149 are charged US$10, or the equivalent amount in the checkout currency.
Estimated delivery is approximately 4–7 business days, including order processing time.
The final shipping charge and free-shipping eligibility will be shown at checkout before you complete your purchase.
Delivery times are estimates and may vary depending on the destination, carrier conditions, customs procedures, public holidays, weather, and other circumstances outside our reasonable control.
Do you ship outside the United States?
Yes, Nevrano ships to supported international destinations available at checkout. Shipping availability, cost and estimated delivery time vary by destination.
How can I track my order?
Tracking information will be sent by email after your order ships when available. Tracking may take 1–3 business days to become active.
Can I change or cancel my order?
Contact support@nevrano.com as soon as possible. We will do our best to accommodate requests made within 24 hours if the order has not already been processed, packed, fulfilled or shipped.
What is your return and exchange policy?
Eligible returns or exchanges may be requested within 30 calendar days after delivery. For customer-related returns, such as ordering the wrong vehicle model or changing your mind, return shipping is generally the customer's responsibility. Please refer to the Return, Exchange & Refund Policy for full details.
What if my order arrives damaged, defective, incorrect or with missing parts?
Contact support@nevrano.com within 7 calendar days of delivery. Please provide your order number, a description of the issue, and clear photos and/or videos. We will review the issue and provide an appropriate solution where applicable.
How can I contact Nevrano support?
Email: support@nevrano.com
Phone: +1 (281) 236-7068
Hours: Monday–Friday, 9:00 AM–6:00 PM PT