Versand
Nevrano is a brand and online store operated by Speciava LLC, a Wyoming limited liability company registered in the United States.
This Shipping Policy explains how we process, ship, and deliver orders placed through Nevrano.com.
By placing an order on our website, you agree to the terms of this Shipping Policy.
1. Delivery Area
Nevrano ships to the United States and other supported international destinations available at checkout.
Shipping availability may vary depending on:
- destination;
- carrier service coverage;
- local regulations;
- product restrictions;
- customs requirements;
- logistics and fulfillment conditions.
If your shipping address is not accepted at checkout, we are unable to ship to that destination at that time.
If we are unable to complete delivery after your order has been placed, we will contact you using the contact information provided with your order and offer an appropriate solution. This may include changing the delivery arrangement, cancelling the affected item, cancelling the order, or issuing a refund where applicable.
Orders may be fulfilled by our logistics partners, fulfillment centers, warehouses, or other authorized service providers.
Our registered business address is provided for business identification and customer transparency. It may not be the warehouse, fulfillment location, return address, or shipping origin for your order.
2. Order Processing Time
Orders are usually processed within 1 to 2 business days after payment confirmation.
Business days are Monday through Friday, excluding weekends and public holidays.
Orders placed on weekends or public holidays will usually begin processing on the next business day.
During peak seasons, promotional periods, public holidays, product launches, or periods of unusually high order volume, processing may take longer than usual.
If there is a significant processing delay affecting your order, we may contact you using the email address or other contact information provided at checkout.
3. Shipping Method and Estimated Delivery Time
Nevrano currently offers Standard Shipping to supported destinations.
Shipping availability, shipping charges, and estimated delivery times will be displayed at checkout before you complete your order.
| Shipping Method | Shipping Cost | Estimated Delivery Time |
|---|---|---|
| Standard Shipping | Free on orders of US$149 or more, or the equivalent amount in the checkout currency. Orders below this threshold are charged US$10 or the equivalent amount in the checkout currency. | Approximately 4 to 7 business days, including order processing time |
Shipping availability may vary depending on the destination, product, fulfillment location, carrier availability, and local delivery conditions.
The exact shipping charge applicable to your order will be shown at checkout before payment.
All shipping and delivery timeframes are estimates only and are not guaranteed.
Delivery may be affected by factors including:
- customs procedures;
- carrier delays;
- weather conditions;
- public holidays;
- peak-season shipping volume;
- incorrect or incomplete shipping information;
- local delivery restrictions;
- remote delivery areas;
- security inspections;
- logistics disruptions;
- circumstances outside our reasonable control.
4. Shipping Cost
Nevrano applies the same standard-shipping threshold to supported destinations, using U.S. dollars as the reference currency.
Free Standard Shipping
Orders with a qualifying merchandise subtotal of US$149 or more, or the equivalent amount in the currency displayed at checkout, receive free standard shipping.
Standard Shipping Below the Free-Shipping Threshold
Orders below the free-shipping threshold are charged US$10, or the equivalent amount in the currency displayed at checkout, for standard shipping.
Currency Conversion
If your checkout is displayed in a currency other than U.S. dollars, the free-shipping threshold and shipping charge may be shown as an equivalent local-currency amount.
Exchange rates and converted amounts may vary depending on the currency conversion system used by our e-commerce platform, payment provider, or applicable Shopify Markets settings.
The final shipping charge and free-shipping eligibility shown at checkout will apply to your order.
Applicable taxes, duties, shipping charges, and other fees will be displayed at checkout where applicable before you complete your purchase.
5. Taxes, Duties, and Import Fees
For international orders, your shipment may be subject to:
- customs duties;
- import taxes;
- brokerage fees;
- local taxes;
- customs processing fees;
- other charges imposed by the destination country or region.
Unless otherwise clearly stated at checkout, these charges are the responsibility of the customer.
Nevrano does not control customs duties, taxes, or fees imposed by government authorities, customs agencies, carriers, or other third parties.
Customs requirements and charges vary by country and region.
Nevrano is not responsible for delays caused by:
- customs clearance;
- customs inspections;
- local import procedures;
- unpaid duties or taxes;
- regulatory requirements;
- government processing delays.
If a customer refuses or fails to pay applicable customs duties, taxes, brokerage fees, or import charges, the shipment may be delayed, returned, abandoned, or disposed of by the carrier or customs authority.
Any refund in such circumstances will be handled in accordance with our applicable policies and may be reduced by non-refundable shipping charges, customs charges, carrier fees, or other costs actually incurred where permitted by law.
6. Order Tracking
Once your order has shipped, we will send a shipping confirmation email containing tracking information where tracking is available.
Tracking information may take 1 to 3 business days to become active after the shipment has been handed to the carrier.
If tracking information does not update immediately, please allow additional time for the carrier to scan and update the shipment status.
Tracking updates are provided by third-party carriers and may occasionally be delayed.
If your tracking information has not updated for an extended period, please contact us at:
Please include your order number and tracking number when contacting us.
7. Split Shipments
Your order may be shipped in multiple packages depending on:
- product availability;
- warehouse location;
- fulfillment arrangements;
- carrier requirements;
- inventory distribution;
- package size or shipping restrictions.
If your order is shipped in multiple packages, you may receive more than one tracking number.
You will not be charged additional standard shipping fees solely because we choose to divide an order into multiple shipments, unless otherwise clearly stated before checkout.
Different packages from the same order may arrive on different dates.
8. Order Modifications and Address Changes
Please review your shipping address and order details carefully before submitting your order.
If you need to modify your order or shipping address, please contact us as soon as possible at:
We will do our best to assist with modification or cancellation requests made within 24 hours after the order is placed, provided that the order has not already been processed, packed, fulfilled, or shipped.
Once an order has entered processing, packing, fulfillment, or shipment, we may not be able to change:
- the shipping address;
- product selection;
- vehicle fitment option;
- quantity;
- other order details.
Nevrano is not responsible for delivery issues caused by incorrect, incomplete, or outdated shipping information provided by the customer, except where otherwise required by applicable law.
9. Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please verify:
- recipient name;
- street address;
- apartment, unit, suite, or building number where applicable;
- city;
- state, province, or region;
- postal or ZIP code;
- country;
- phone number where required.
If a package cannot be delivered because of an incorrect or incomplete address, failed delivery attempt, refusal of delivery, or inability to contact the recipient, the package may be:
- delayed;
- returned to the sender;
- held by the carrier;
- redirected;
- disposed of where permitted under carrier or customs rules.
If a package is returned to us or our fulfillment partner, we may offer reshipment where reasonably possible.
Additional shipping charges may apply to reshipment caused by customer-provided address errors.
If a package cannot be recovered or is not returned to us, we may be unable to issue a replacement or full refund, subject to applicable law.
10. Delivery Delays
While we make reasonable efforts to process and deliver orders within the estimated timeframe, delays may occur for reasons outside our reasonable control.
These may include:
- carrier delays;
- severe weather;
- customs clearance;
- public holidays;
- peak-season shipping volume;
- incorrect or incomplete shipping information;
- local delivery restrictions;
- security inspections;
- transportation disruptions;
- natural disasters;
- emergencies;
- labor disruptions;
- government action;
- other circumstances outside our reasonable control.
Delivery estimates are not guaranteed unless expressly stated otherwise.
If we become aware of a significant delay affecting your order, we may contact you with available information or possible options.
11. Lost Packages and Delivery Issues
If tracking information shows that your package has been delivered but you have not received it, please first check:
- the delivery location;
- mailbox;
- front door;
- garage;
- reception area;
- front desk;
- parcel locker;
- household members;
- neighbors;
- local carrier office.
If you still cannot locate the package, please contact us at:
Please include:
- your order number;
- tracking number;
- a brief description of the issue.
We will review the available shipping information and may assist with contacting the carrier or initiating an appropriate investigation where available.
A carrier's delivery scan is not always conclusive in every circumstance. Claims involving missing packages will be reviewed based on available tracking information, delivery evidence, carrier investigation results, and other relevant circumstances.
12. Damaged Packages
If your package arrives visibly damaged or the product appears to have been damaged during shipment, please contact us within 7 calendar days of delivery at:
Please provide:
- your order number;
- photos of the outer packaging;
- photos of the shipping label;
- photos or videos showing the damaged product;
- a brief description of the issue.
Please keep the original packaging, product, accessories, and shipping materials until we complete our review.
We may request additional information where reasonably necessary to evaluate the issue.
If shipping damage is verified, we may offer an appropriate solution, which may include:
- replacement parts;
- a replacement product;
- an exchange;
- a partial refund;
- a full refund;
- another reasonable solution.
Verified shipping-damage claims will be handled in accordance with our Return, Exchange, and Refund Policy.
13. Failed Delivery or Refused Package
If a shipment is refused, unclaimed, or cannot be delivered for customer-related reasons, the customer may be responsible for applicable:
- return shipping fees;
- reshipping fees;
- carrier charges;
- customs duties;
- taxes;
- brokerage fees;
- other costs incurred as a result.
Examples of customer-related delivery failures may include:
- incorrect or incomplete address;
- refusal to accept delivery;
- failure to collect a held package;
- failure to pay applicable customs charges;
- inability of the carrier to contact the recipient because of incorrect contact information.
Refunds for refused or failed-delivery orders may be reduced by non-refundable charges actually incurred, where permitted by applicable law.
14. Order Cancellation
If you wish to cancel your order, please contact us as soon as possible at:
Cancellation requests may be accepted within 24 hours after the order is placed, provided that the order has not already been processed, packed, fulfilled, or shipped.
Once an order has entered processing, packing, fulfillment, or shipment, cancellation may no longer be possible.
If your order has already shipped, you may need to receive the shipment and follow the applicable return process under our Return, Exchange, and Refund Policy.
If Nevrano is unable to fulfill or ship your order, we will contact you and provide an appropriate option, which may include cancellation and refund.
15. Shipping Restrictions
Certain products or destinations may be subject to shipping restrictions based on:
- carrier rules;
- destination;
- product characteristics;
- local regulations;
- customs requirements;
- fulfillment limitations;
- transportation restrictions;
- other legal or logistical requirements.
If we are unable to ship an order because of an applicable restriction, we will contact the customer and provide an appropriate solution.
This may include:
- changing the delivery arrangement;
- removing an affected item;
- cancelling part of the order;
- cancelling the entire order;
- issuing an applicable refund.
16. Returns and Return Shipping
Shipping an order to a customer and returning a product to Nevrano are separate processes.
For approved customer-related returns or exchanges, such as:
- change of mind;
- personal preference;
- ordering the wrong item;
- selecting the wrong vehicle fitment;
- selecting the wrong size or configuration;
the customer is generally responsible for return shipping costs.
For verified cases involving:
- product defects;
- shipping damage;
- missing parts;
- incorrect items;
- errors made by Nevrano;
Nevrano will provide an appropriate solution and may cover necessary return or replacement shipping costs where applicable.
If an original order received free standard shipping because it met the US$149 free-shipping threshold, we will not retroactively deduct an outbound standard shipping fee solely because an approved partial return causes the retained merchandise value to fall below the free-shipping threshold.
If the customer paid a standard shipping fee on the original order, that original shipping charge is generally non-refundable for customer-related returns unless otherwise required by applicable law.
Please review our Return, Exchange, and Refund Policy for complete return and refund terms.
17. Return Address
Our registered business address is not automatically our product return address.
Do not return products to our registered business address unless our customer support team specifically provides written instructions authorizing you to do so.
All approved returns must be sent only to the return address provided by our support team during the return authorization process.
Returning a product to:
- the wrong address;
- a sender address shown on the original package;
- our registered business address without authorization;
- any other unapproved address;
may delay processing or cause the return to be refused or lost.
Please contact:
before returning any product.
18. Contact Information
If you have questions about shipping, delivery, tracking, fulfillment, customs, order status, or this Shipping Policy, please contact us:
Nevrano
Operated by Speciava LLC
Email: support@nevrano.com
Phone: +1 (281) 236-7068
Customer Support Hours: Monday to Friday, 9:00 AM to 6:00 PM Pacific Time (PT)
Registered Business Address:
Speciava LLC
30 N Gould St Ste N
Sheridan, WY 82801
United States
Please note: This is our registered business address and is not a return address unless specifically authorized by our support team in writing.